The importance of customer service
EV rental business Joulez hires out its fleet via Turo in addition to its own website. Founder Micah Bergdale said that after renting EVs for years, he recognized a chance to improve the process and launched the business in 2021.
“It’s a completely different experience than a regular gas car, especially for those who are unfamiliar with it,” he stated.
Customers are asked on the Joulez website if they have ever driven an electric vehicle before, as well as if they have any experience with the particular type they are going to rent. If not, an attendant on duty can give you a rundown. In addition, Joulez offers a customer service number in case users encounter any problems with charging.
Of course, a company like Joulez, with only four sites across the United States and a fleet of around 150 vehicles, can offer that kind of care. On the other hand, larger rental corporations oversee hundreds of thousands of vehicles around the country.
Naturally, Joulez and Turo also benefit from a clientele that is aware of what they are renting up front. Unlike clients who hire from large rental businesses, who may choose a general class of vehicle but not know the type and model until they get at the lot, their customers choose individual vehicles.
However, not everyone who rents an EV from a large auto rental company has a negative experience. While visiting Washington, DC, Jay Waldron, a resident of Georgia, rented a Hyundai Kona EV from National. He thought driving was a lot of fun.
He texted, “Going back to my old stick-shift 4 cylinder was so disappointing.” “I really missed that EV while sitting in traffic with it.”
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